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Center Management - List of Manufacturers, Suppliers, Companies and Products

Center Management Product List

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[Logistics Case] Francfranc Co., Ltd.

[Logistics Case] Francfranc Co., Ltd.

Supplying private brand products to 151 stores nationwide and overseas! Also supporting furniture installation and online shopping shipments.

Since April 2009, we have been entrusted with the operation of the logistics center for Francfranc Co., Ltd. We primarily receive, inspect, and temporarily store interior goods and furniture produced mainly in China at the center. Based on orders, we carry out picking, distribution processing, and packaging, after which we supply to 125 stores nationwide and 7 overseas stores (in Hong Kong). Additionally, in response to the launch of our online shopping, we are now accommodating not only store supplies but also deliveries to individual homes (using courier services). [Overview] ■ Company: Francfranc Co., Ltd. ■ Entrusted Service: Center Operation ■ Content: In-house operations such as product storage, distribution processing, and shipping *For more details, please refer to the PDF document or feel free to contact us.

  • Other contract services

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[Logistics Case] Tombow Pencil Co., Ltd. (Stationery Manufacturer)

[Logistics Case] Tombow Pencil Co., Ltd. (Stationery Manufacturer)

A large logistics center that oversees the Eastern Japan area! We handle everything from warehouse operations to delivery with 3PL services.

Tombow Pencil Co., Ltd. has decided to establish a new logistics hub, "East Japan LC," to oversee the East Japan area from the perspective of BCP (Business Continuity Planning). Our company has been entrusted with operations such as in-house operations and delivery management at this new hub (which will be set up within our Inzai Logistics Center). In terms of equipment, we are introducing multi-picking carts equipped with weight inspection functions to reduce labor, enabling us to handle both case shipments and individual shipments. By outsourcing logistics functions to our company as a whole, we have achieved an enhancement of logistics capabilities as a BCP measure. [Overview] ■ Company: Tombow Pencil Co., Ltd. (Stationery Manufacturer) ■ Contracted Service: Center Operations ■ Details: In-house operations and delivery management *For more details, please refer to the PDF document or feel free to contact us.

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[Service Example] Okinawa Tourism

[Service Example] Okinawa Tourism

Providing highly convenient services for Okinawa tourism! A case study of establishing a system with free call charges.

Here is an example of a telephone call system built from the Okinawa tourism information website. We established a system for users that allows free calls. Access from overseas and during visits to Japan is also possible via smartphone through the website. It can be used by embedding it in the website without relying on SNS apps. 【Case Overview】 ■ Access from overseas and during visits to Japan is possible via smartphone through the website. ■ It can be used by embedding it in the website without relying on SNS apps. *For more details, please download the PDF or feel free to contact us.

  • Other services
  • Translation/Interpretation

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[CRM/BPO Case Study] Temporary Welfare Benefits and Temporary Special Benefits for Child-Rearing Households

[CRM/BPO Case Study] Temporary Welfare Benefits and Temporary Special Benefits for Child-Rearing Households

Achieving stable operations from the start of business! Introducing a case that prevented the backlog of administrative tasks (payment delays) even during busy periods.

In April 2014, to mitigate the impact of the consumption tax increase to 8% on households, the government decided to provide benefits to the public. For municipalities across the country responsible for the implementation of these benefits, this became an additional task on top of their usual operations, leading to an urgent need for human resources and the establishment of operational frameworks by the responsible departments. In response, our company provided "BPO" and "CRM" services. By planning operations with an eye on the fluctuations in workload and establishing an operational structure, we achieved stable operations from the start of the project. Additionally, through appropriate personnel allocation based on the operational plan, we prevented delays in processing during busy periods. Furthermore, we were able to absorb fluctuations in workload with a multi-operation system, achieving a reduction in operational costs. [Business Overview] ■ Scale - Supervisors: 3 positions - Operators: 8 positions, up to a maximum of 50 positions ■ Business Content - Call center operations, customer service, document review, sorting - Data entry, registration, shipping, storage *For more details, please refer to the PDF document or feel free to contact us.

  • Other services

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Series NX Research Institute President Speaks: Part 5 - Impact on Logistics and Work Styles in Japan and Europe

Series NX Research Institute President Speaks: Part 5 - Impact on Logistics and Work Styles in Japan and Europe

Changes in economic activities due to the deepening of EU principles. An explanation of the impact of the introduction of the euro on logistics, among other things.

The movement of people, goods, capital, and services becoming free within the EU has had a significant impact on the logistics industry. In particular, the introduction of the euro has allowed for the establishment of optimal locations considering lead times and delivery costs. Major logistics companies in Europe previously positioned their own distribution centers in optimal locations across various countries. However, after the introduction of the euro, they began treating multiple countries as a single market and adopted a flexible system to meet customer demands by temporarily selling their own distribution center facilities to logistics real estate operators, often real estate companies within their own group, and then re-leasing them under the same conditions as the customer contracts. As a result, when customers requested the relocation of distribution hubs, they were able to respond relatively easily by moving to another location. *For more details, please refer to the related links. Feel free to contact us for more information.*

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[Service Example] Multilingual BPO Entry Pack for Automotive Parts Manufacturer

[Service Example] Multilingual BPO Entry Pack for Automotive Parts Manufacturer

Introducing examples of interpretation support for inquiries from overseas branch employees!

We would like to introduce a case where the quality management system maintenance support for an automotive parts manufacturer was entrusted to the telecommunications infrastructure SIerN. Inquiries from employees at overseas locations can be handled in English and Chinese, and we have intensively learned the unique internal terminology and FAQs of the automotive parts manufacturer through three-party interpretation and translation services. As a result, we significantly reduced the time from inquiry to resolution. 【Case Overview】 ■ Supported Languages: English, Chinese ■ Established a system for smooth interpretation by intensively learning internal terminology and FAQs. *For more details, please download the PDF or feel free to contact us.

  • Translation/Interpretation

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[Service Example] Digital Agency Immigration Procedure Service Help Desk

[Service Example] Digital Agency Immigration Procedure Service Help Desk

Supported languages are Japanese, English, Chinese, and Korean! Operating a help desk for web services.

Here is an example of the Digital Agency's entry procedure service help desk. To expedite the entry procedures for entrants from overseas (including Japanese citizens returning from abroad), a web service (Visit Japan Web Service) has been introduced to facilitate a consistent entry process that includes quarantine, immigration inspection, and customs declaration upon entry. We operate the help desk for this web service. [Case Overview] ■ Operating System: 24 hours a day, 365 days a year ■ Supported Languages: Japanese, English, Chinese, Korean *For more details, please download the PDF or feel free to contact us.

  • Translation/Interpretation

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[Service Example] Inquiry Response to Overseas Manufacturers

[Service Example] Inquiry Response to Overseas Manufacturers

Translation during trouble inquiries! Examples that lead to a reduction in time until resolution.

Support for Troubleshooting Bottling Equipment Introduced by Domestic Beverage Manufacturers We would like to introduce a case study of our support services. The bottling equipment manufacturer is based in Europe, with help desks located in Europe and Southeast Asia. When domestic beverage manufacturer employees report issues, we confirm the details with the help desks in Europe and Southeast Asia, translate the responses, and relay them back to the employees of the domestic beverage manufacturer. It is common to take photos of the equipment's lamp status and communicate via email, which helps reduce the time to resolution. [Case Overview] ■ Supported Language: English ■ Translating and interpreting inquiries from domestic manufacturer employees during troubleshooting, confirming with overseas help desks, and providing support for issue resolution. *For more details, please download the PDF or feel free to contact us.

  • Translation/Interpretation

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[Service Example] Response to Inquiries about Foreign Security Systems

[Service Example] Response to Inquiries about Foreign Security Systems

Support while sharing the screen on Zoom! A case of 24-hour Japanese support during a trouble.

24-hour Japanese support from a globally expanding security company. We will introduce a case from our support desk. We facilitate communication between corporate users in Japan and overseas IT system engineers, providing interpretation support via phone and Zoom. Our ability to share screens on Zoom, depending on the trouble situation, enhances the peace of mind for corporate users and has received positive feedback. 【Case Overview】 ■ Supported Languages: Japanese, English ■ 24-hour Japanese support during troubles with foreign security systems ■ Support while sharing screens on Zoom, depending on the trouble situation *For more details, please download the PDF or feel free to contact us.

  • Translation/Interpretation

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[Service Example] Support for the Lives of Foreign Employees

[Service Example] Support for the Lives of Foreign Employees

Arranging a rush service! Introducing examples of support services during life troubles.

Here is an example of support services for foreign employees' daily lives. We handle phone calls in foreign languages during troubles related to daily life (such as key issues, water leaks, and broken glass) and arrange for on-site services. The languages we support are English, Chinese, Korean, Portuguese, and Spanish. We are available 24 hours a day, 365 days a year. 【Overview of the Case】 ■ Supported languages: English, Chinese, Korean, Portuguese, Spanish ■ Support services during daily life troubles ■ Accepting calls in foreign languages and arranging for on-site services *For more details, please download the PDF or feel free to contact us.

  • Translation/Interpretation

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[Case Study] Call Center Operations and Outsourcing for an Entertainment Company

[Case Study] Call Center Operations and Outsourcing for an Entertainment Company

We will introduce a case study on the implementation of call center operations and outsourcing for entertainment companies.

At the help desk and customer support center of an entertainment company, employees were overwhelmed with post-processing tasks, unable to focus on core business activities, and faced challenges in staff training and response quality. Therefore, we introduced our call center operation and outsourcing, contracting the internal help desk and user-facing customer center. After the implementation, switching from temporary staff operations to outsourcing allowed for specialized training of staff, leading to skill enhancement. [Case Study] ■Challenges - Faced issues with staff training and response quality - Employees were overwhelmed with post-processing tasks, unable to focus on core business activities ■Proposal - Contracting the internal help desk and user-facing customer center - Addressing technical and network-related inquiries *For more details, please refer to the PDF document or feel free to contact us.

  • Other contract services
  • Business Skills Seminar
  • Temporary staffing business

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[Service Example] WiFi Connection Support

[Service Example] WiFi Connection Support

Many support achievements! We will confirm details related to foreign guests and proceed to solve issues.

We would like to introduce a case where we are operating inquiry support regarding guest room WiFi connections in collaboration with Company N, a major telecommunications infrastructure SIer. When foreign guests have trouble with WiFi connections, they contact the hotel front desk, which delegates all inquiries to Language One. Our company confirms details with the foreign guests and proceeds to resolve the issues. 【Case Overview】 ■ Supported languages: Japanese, English, Chinese, Korean ■ All inquiries regarding connection troubles are handled through FAQs ■ If the FAQs cannot address the issue, it is escalated for further assistance *For more details, please download the PDF or feel free to contact us.

  • Translation/Interpretation

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